SERVICE CENTRE

Need Help with Your Product?

Is your Cuckoo product not working properly? Or do you have any mechanical problems that you can’t fix? Don’t worry our A/S Center can help you out! Just give us a call at: (03) 8510 2146, during our normal business hours (Mon.-Sat. 9.30am-5pm) and tell us whats wrong with your Cuckoo product and we’ll help you fix the problem.  

Please be advised that Warranty or Repair service is strictly limited to Australian Cuckoo Products only. Products purchased from overseas sellers (eg Ebay) cannot be repaired or serviced in our service centres. Some models may look similar but their voltage intake is different, we do not have any parts for those models.

Warranty

All of our products come with a one year manufacturers warranty that covers mechanical parts and labor. Warranty does not cover the following parts: steam plate, measuring cup, rice scooper, cover packing, inner pots, inner lids and removable cover lids.

The warranty does not cover improper use, misuses, abuse, or neglect on the part of the owner. This warranty is invalid in any case that the product is taken apart or serviced by an unauthorized service station. All design and specifications are subject to change without notice.

* The warranty does not cover the shipping costs for items sent to our A/S center for repair. Shippings costs may vary depending on your location and distance from our A/S Center.  For falty products, customer must contact our service centre prior to posting the product. Our A/S center may arrange the freight to be picked up from customer.

Drop-off Location

Sydney Cuckoo A/S Center

27 Unara Lane Campsie NSW 2194

Phone : 02 9787 3900  

Mon - Sat    9.30am-5pm

Melbourne Cuckoo A/S Center

1372-1374 Centre Road Clayton South 3169

Phone : 03 8510 2146

Mon - Sat    9.30am-5pm