SERVICE CENTRE

Need Help with Your Product?

Is your Cuckoo product not working properly? Or do you have any mechanical problems that you can’t fix? Don’t worry our A/S Center can help you out! Just give us a call at: (03) 8510 2146, during our normal business hours (Mon.-Fri. 9.30am-5pm) and tell us any problems with your Cuckoo product and we’ll help you fix the problem.  

Please be advised that Warranty or Repair service is strictly limited to Australian Cuckoo Products only. Products purchased from overseas sellers (eg Ebay) cannot be repaired or serviced in our service centres. Some models may look similar but their voltage intake is different, we do not have any parts for those models.

Products purchased from online store cuckooworld.com.au can only be serviced in VIC service centre.

Warranty

For warranty Claims, please contact our service centre or email [email protected]

We will respond you within 24 business hours.

Warranty does not cover the following parts: steam plate, measuring cup, rice scooper, cover packing, inner pots, inner lids, drain dish and removable cover lids.

The warranty does not cover improper use, misuses, abuse, or neglect on the part of the owner. This warranty is invalid in any case that the product is taken apart or serviced by an unauthorized service station. All design and specifications are subject to change without notice.

* The warranty covers parts and labour for the repair. It but does not cover the shipping costs for items sent to our VIC A/S center for repair. Shippings costs may vary depending on your location and distance from our VIC A/S Center.  For falty products, customer must contact our service centre prior to posting the product. 

Drop-off Location

Sydney NSW Cuckoo A/S Center

27 Unara Lane Campsie NSW 2194

Phone : 02 9787 3900  

Mon - Sat    9.30am-4pm

Melbourne VIC Cuckoo A/S Center

4 Price St Oakleigh South VIC 3167

Phone : 03 8510 2146

Mon - Fri    9.30am-4pm