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Refund, Returns & Repair Policy

Refund, Returns & Repair Policy

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of , and applies where you make a purchase online from

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

If any goods arrive damaged, please contact us as soon as possible. will arrange to have the damaged goods returned to a Cuckoo Australia and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.


You may return new, unopened items within 30 days of delivery for a full refund* (Please be advised that Free shipping products has re-stocking fees for returns). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

For parts orders, shipping fee is not refundable. Shipping cost returning to our warehouse shall be borne by the customer.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

You may also contact or attend at our Sydney Store where you collected your goods  and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time. This time frame may vary from product to product and may depend on the type of product you purchased and the price you paid.

Any missing accessories OR damages during freight must be reported/inquired within 10 days (of receiving the product). 

Some returns may attract Restocking fees (30% of the Product Value) and shipping costs are non-refundable for change of mind or not fit for purpose orders.


Customer is responsible to bring the product to our service centre. Customer bears the cost of shipping to our service centre. This applies to any repairs within the warranty period.


Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

If you need to repair an item, please Contact Us with your order number and details about the product you would like to repair. We will respond quickly with instructions. Before contacting us for repairs, please read your instructions manuals carefully.